sample resume

Passenger Service Agent Resume

A resume is a professional document that is sent to the recruiter for any job vacancy with the related profile. While constructing a passenger service agent resume, it is important mention your credentials in an effective manner, highlighting the professional experience, academic qualifications, skill set, roles and responsibilities in the previous organization and your achievements. Another important aspect of resume is that your resume should have a professional outlook, so that the recruiter may be impressed by the first look. Before sending your resume to the recruiter, make sure that there is no grammatical error, or any kind of error such as spelling error, sentence construction error, etc.


The position of a passenger service agent requires a sharp skilled candidate who is efficient of performing multi-tasking and who can work for long durations with same efficiency. They should be able to furnish the needs of the passengers and committed to the utmost customer satisfaction. They are also responsible for providing the best possible services to the clients, satisfying their best needs. Now, here is a sample resume for the post of a passenger service agent that will give you a clear idea of how to construct your resume for the post of passenger service agent. The document has been prepared in the current standard format of resume writing should also contain the job description as per the requirements.

Sample Passenger Service Agent Resume

Contact Information

Name: Peter Russell
Address: 264, Stevens Street, Algoma, Wisconsin, USA
Home: (920)487-2068
Mobile: 808-778-4635
Email id:

Career Objective

Looking for the post of a Passenger Service Agent in a reputed organization where l would be able to utilize my skill set and experience for the development of the organization. I have an experience of 7 years in the field and want to build a long-term career in this field.

Skills and Competencies

  • Considerable experience in airline and hospitality customer service
  • Ability to interpret flight schedules and weather reports
  • Confident, self-motivated and organized
  • Ability to work with same efficiency throughout the day, even in stressful situations
  • Acquired proficiency in using ticketing software and in carrier specific reservations
  • Knowledge of using Ticket and baggage tag printing equipment
  • Excellent communication skills with acquired fluency in English and French
  • Excellent time management skills as well as training skills
  • Ability to worker for longer period of time and provide the best possible services to the customer and as per their requirement
  • Passionate towards work and completion of time within the given deadline

Professional Experience

Designation: Passenger Service Agent
Organizational Name: Sky Airline Inc, Wisconsin, New York, USA
Duration: October 2008– Till Date

Duties and Responsibilities

  • Verifies the documents before the passenger departure
  • Greet the check-in passengers and supervise the checking procedure
  • Assists passengers in finding out the baggage, if required or misplaced
  • Reschedules the departure of the passengers stuck at the airport due to flight interruptions
  • Checks the documents for all the international departures and ensure that passenger comply with all the safety and security regulations
  • Make sure that the old and elderly passengers are properly seated in the plane and provide necessary things as per their requirement
Designation: Assistant Passenger Service Agent
Organizational Name: Phoenix Airways, Wisconsin, New York, USA
Duration: October 2005– September 2008

Duties and Responsibilities

  • Make reservations and selling air tickets for the flights owned by the company
  • Arrange the seat for the passenger and also supervise the security arrangements at the airport and inside the flight
  • Keep a record of the timings of flight arrivals and departures and provide important instruction to the passengers by making announcements using public messaging system
  • Informs the passenger about the delay of the flight with proper reason
  • Solves the queries of the passengers, if any
  • Make sure that the staff members are performing their work properly
  • Handle the problematic situation to the best possible way

Educational Qualifications

  • Bachelor's Degree in Trade & International Transport Logistics, Wisconsin University College, Wisconsin, 2004
  • High School Diploma from ABS High School, 2002


Name: Dazy Ray
Designation: Senior Administrator
Organization: ABS Simons Airlines, Inc., New York, USA
Phone No: 476-987-5858
E-mail id:

Name: Andrew Straws
Position: Senior Manager
Organization: Phoenix Airways, Wisconsin, New York, USA
Phone No: 589-785-3214
E-mail id:

Other personal details

  • Date of Birth: 15 March 1983
  • Nationality: American
  • Marital status: Single
  • Driver's License: Yes, B category

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