Senior Reservations Agent Resume
In order to be able to occupy a senior position, a reservations agents needs to underline in his/her resume the training acquired in the field, either by assisting special training programs or by benefiting from on-the-job training. Communicational and interpersonal abilities are the most important qualifications for this position, along with supervisory skills and the ability to manage a team of workers. The resume should be simple and centered on the customer services qualities.
If working in the hotel services and the hospitality field, senior reservation agents need to supervise and coordinate the team of employees in charge with answering the clients' requests regarding room reservation. They have to present the available possibilities and procure the necessary information from clients, such as name and credit card information. They also have to be able to give simple information about the hotel regulations and services.
The same is the case with workers in the airline industry. Senior reservations agents have to monitor phone calls, review subordinates' work performances, evaluate reservations work procedures, and propose improvements in the methods used. Any customer request or problem concerning flights and flight reservations has to be addressed by senior reservations agents.
Senior Reservations Agent Resume Sample
Name: Peter Smith
Birth date: 01.07.1974
Address and Contact Details: 4562 E Avenue, Fort Lee, VA 23801-1800
Marital Status: Married
Driver's license: Yes
Working in the airline transportation industry as a reservations agent has improved my skills and abilities in the customer services segment. I have obtained good work performances in dealing with customer requests and issues and handling misfortunate situation such as flight cancellations. Approaching clients with a professional attitude has helped promote a quality image for my employer company.
My purpose is to prove my competencies and abilities in the customer services and reservation services in the position of senior reservations agents. I consider myself to be properly equipped to handle the position's responsibilities.
Achieved and motivated reservations agent, loyal to our company, applying for the position of senior reservations agent.
- Pleasant voice and appearance
- Trained in the field of customer services
- Ability to calmly address any customer issue and adapt to unforeseeable situations
- Ability to present flight and reservations procedures to customer and handle cancellations of flight and reservations
- Interpersonal skills
- Excellent oral communicational skills, foreign languages knowledge
- Organizational and managerial skills
Familiarity with flight reservations software
Reservations Agent, 1999-2011
Eagle Air Company, Virginia
- Answering the clients' reservation requests,
- Presenting the most suitable flight plans for various client needs,
- Taking the necessary reservation information from clients,
- Managing cancellations, proposing alternatives and handling complaints,
- Promoting a professional image.
Master's Degree in Customer Service Procedure, North Virginia University
Bachelor's Degree in Geography and Tourism, North Virginia University
In the position of reservations agent I have provided excellent and irreproachable client services
Areas of interest: traveling, social networking, cooking
Mrs. Wanda Timber,
Human Resources Department,
Eagle Air Company, Virginia