sample resume

Help Desk Specialist Resume

A help desk specialist is responsible for answering the query of the customer and resolve potential complaints about sales of goods or services. Usually, a help desk specialists can provide assistance to various kinds of problems, but they are specialized in a specific area, where they are expected to have the ability to meet the customer needs/requirements. If the help desk specialist does not have an answer for customer's query, then they have to research and find the proper solution to the query. Sometimes they are not capable of providing the accurate solution, and then they refer the case to the senior person to get the result on time. A help desk specialist should be tolerant, calm and composed because usually customers are confused with their questions, which makes them demanding, frustrated and angry. Therefore, it is important that the specialist resolve their problems, to calm their anger. The help desk specialists should also have good organizational skills, which are helpful attributes because this position requires keeping records of their interactions, which includes nature of inquiries and complaints, frequency of questions and rate of resolution.

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There is no formal education required for this job, as a high school diploma is enough to get the job. However, a strong background in written and oral communications and customer service is a very essential for this position. If you want to pursue a career as a help desk specialist, you should consider adding in your resume the skills and abilities you possess in order to increase your chances of getting the job. Experience is always an added advantage for your resume. Let us now have a look on the sample help desk specialist resume, as it will give you a clear idea of how to construct your resume for the required position.

Sample Help Desk Specialist Resume

Personal Details
Name: Colin Jackson
Address: 235 Cranberries Avenue, New York, USA, 99999
E-mail: colinj@nmail.com
Home: (555) 378 8579
Cell: (555) 546 9643

Career Objective

Seeking a position as help desk specialist in any of the reputed organization. I have more than five years of experience as a help desk specialist.

Skill Set and Core Competencies

  • Good customer service skills
  • Excellent verbal communication skills
  • Knowledge of software and hardware
  • Excellent convincing power
  • Good organizational skills
  • Able to solve any issue in minim time

Professional Experience

Designation: Help Desk Specialist
Company name: AAA Computer Help Systems, New York, USA
Duration: October, 2008– Till date

Duties and Responsibilities:

  • Answer the customer query and resolve their complaints
  • Respond to various computer errors via the telephone
  • Assist customers with the problems they face
  • Examine the process keenly and try to provide the best solution to it
  • Try to solve the complex problems in a better way and if not resolved, then refer it to the senior for a better solution
  • Perform additional duties if assigned

Designation: Assistant Help Desk Specialist
Company name: I-Help, New York, USA
Duration: October, 2005– September, 2008

Duties and Responsibilities:

  • Inspect the causes of lockups, Internet problems, crashes and uncommon slow responses
  • Assist the customers with their problems or issues

Educational Qualification

  • Bachelor's Degree in Computer Science from New York University, New York, USA, 2005
  • High School Diploma from St. Stevenson's College, New York, USA, 2002
References
Name: Simon Richens
Designation: Senior Manager
Organization: M & B Office, San Francisco, USA
Phone No: 9789 445 9999
E-mail id: simon_r@abc.com

Name: Bob Maine
Designation: Director
Organization: ABC Corporation, Any City, USA
Phone No: 9789-555-6565
E-mail id: bob@xyz.com

Other Personal Details

  • Birth date: 15.10.1981
  • Nationality: American
  • Marital status: Married
  • Children: One
  • Driver's License: Yes, B category

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