sample resume

Desk Clerk Resume

Desk clerks are entry-level employees that need no special qualifications in order to get the job done.

Their basic responsibilities include:

  • Helping guests with their room and hotel-related services such as phone calls, correspondence, etc.
  • Helping guests check in and checkout in a friendly and professional manner
  • Be available and prepared for any kind of inquiry and for solving any kind of problem
  • Ensure proper payment is done, by following credit card policies
  • Submit lost and found items with their complete report
  • Performing all the duties given by the supervisors

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Desk clerks or front desk clerks do not need to have special training for this type of work, but dedication is necessary. So, the resume of a desk clerk should convince the employer about the candidate's commitment to guest services, his fidelity, optimism, friendliness and passion for assisting guests with impeccable services.

Desk Clerk Resume Sample

Personal Details

Name: Jane Ford
Date: November, 11, 2011
Address: 3025 V Street, N.E.,
Washington, DC 20018,
Phone (203) 972 5000

Objective

I wish to occupy the front desk clerk position in your five stars hotel, in order to further refine my guest services quality and contribute to the excellent image of your company. My skills and abilities could be a great asset to your team.

Skills/Competencies

  • Sociability
  • Organizational skills
  • Dynamism
  • Capacity to establish good client and employer relations
  • Team player
  • Notable ability to answer any question concerning hotel
  • Capacity to react to problems in a timely-manner
  • Phone skills
  • Multitasking
  • Active listener
  • Patience
  • Multi-language skills
  • Energetic personality
  • Ability to work independently
  • Ability to maintain professionalism under stress
  • Cash handling skills

Computer knowledge

  • Microsoft Office
  • Linux
  • Windows operating system
  • Database applications

Work Experience

Desk Clerk, 2007–present
Dolphin Hotel, Washington

Duties and Responsibilities

  • In charge of managing check-ins and check-outs
  • Guest related services
  • Answering phones
  • Keeping database of clients
  • Ensuring reservations
  • Addressing problems
  • Ensuring compliance to safety standards and hotel regulations

Desk Clerk 2001–2005
Hotel Presidency, Ohio

Duties and Responsibilities

  • Collaborating with the management in any client-related issue
  • Managed front desk operations for about 600 rooms
  • Representing the hotel's image at its best
  • Supervision of staffs
  • Interview and training of newly joined
  • Responsibility of bank deposit in absence of bank manager
  • Booking of banquet hall
  • Coordination of seminars
  • Ensuring safety and security protocols
  • Availability for any complains or any issues regarding guests
  • Making and sending reports to market manager in absence of general manager

Guest Relationship Agent
Hotel Hamilton
Austin, Texas

Duties and Responsibilities

  • Greeting each guest and making them feel like a welcome guest
  • Handling phone calls and co-coordinating with reservation centre
  • Processing of customer's payment according to policies and procedures
  • Escalating major issues to supervisor
  • Handling Irate or unhappy customers with diplomacy and patience
  • Preparing financial reports and statements
  • Responsibility of all the duties assigned by the manager
  • Performing all the clerical duties of the hotel
  • Using up selling techniques to maximize revenue
  • Handling the VIP customers
  • Coordination of various in-house meetings
  • Maintenance of safety and security protocol log
  • Responsibility of hiring, training and termination of staff
  • Administration of staff in hectic seasonal periods

Education and Training

  • Master's in Business Administration, Washington University, US
  • Bachelor's Degree in Business Administration, Washington University, US
  • Certification in human psychology
  • Course in hotel management

Achievements

I provided excellent services to the hotel's guests and managed to surpass and help resolve difficult situations. I contributed to the professional image of the hotel.

Areas of interest

  • Business
  • Client services
  • Social connections
  • Cultures and languages

References

Mr. Brian Collard,
General Manager
Dolphin Hotel, Washington

Beverly H. Kean
Administration Manager
Hotel Presidency, Ohio

Clinton M. Lawrence
General Manager
Hotel Hamilton
Austin, Texas

Other personal details

Birth date: 1/ 6/1973
Nationality: American
Marital Status: Married
Driver's license: Yes

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