sample resume

Customer Service Resume Sample

Customer Service industry is the fastest growing industry. The professional growth of the candidates in this field is excellent. The employment rate in this industry is growing multi-folds, so are the expectations of the employers. Earlier employers were recruiting candidates with high school diploma, but now-a-days employers are looking for candidates with bachelor's degree or high school diploma student with some relevant work experience. As you are facing tough competition, to stay ahead of rest, you must draft a smartly written resume, that would get noticed when the recruiter glances through it. We have provided a customer service sample resume that will be helpful for you when you draft your resume for customer service jobs.

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Customer Service Resume Sample

Personal Details:
Name: Ricardo G. Norris
Address: 4777 Leo Street
Gibsonia, PA 15044
Home: 724-215-7165
Cell No: 744-215-1452
Email-id: ricardo.norris@abc.com

Professional Skills and Achievements:

  • Always maintained first call resolution and AHT (call duration) above the SLA of the company
  • Received award for providing excellent customer services and receiving 100% CSAT rating (Customer Service Rating)
  • Successfully completed the customer service training for representative and trainers
  • Provided communication and process training to new employees joining the team
  • Received the excellent employee award for the year 2010

Work Experience:

Senior Service Representative (Inbound Process), ARS Company Pvt. Ltd., October, 2007 to present

Roles and Responsibility:

  • Guiding new CSR(Customer Service Representative) agents and assist them to provide excellent customer service to the customers
  • Taking supervisor calls and assisting new employees to attend irate customer calls
  • Was part of the training team that provided process knowledge to the new employees joining the process
  • Making sure that the new employees are able to maintain their AHT (Call time) and provide first call resolution
  • To act as a mediator between the management and the new employees joining the process

Customer Service Representative (Inbound Process), Excel BPO Service, August, 2005 to September, 2007

Roles and Responsibilities:

  • Attending customer incoming calls (daily target of 30 to 35 calls)
  • Providing first call resolution to 90% of customer
  • Giving call back to make sure that the customer is facing any other product related issues
  • Maintaining the AHT (Call time) as per the client SLA (service level agreement)
  • Providing off call support to customers using chat and email
  • Sending daily and weekly report to the team lead and keeping the management updated about supervisor calls and irate customer calls

Education Details:

Bachelors of Commerce, Pennsylvania University, 2005

Achievements:

  • Participated in intercollegiate debate competition
  • Was member of the college basket ball team that won the state level tournament
  • Was listed on the dean's list in the final year of graduation

Training and Certifications:

Basic Office and customer service application course, AGS Computer Training Institute, 2005

Training details:

  • Complete training about using MS Office Package
  • Basics of Tally 2.5
  • Basics of SAP customer service module
Customer service training, 2006

Training details:

  • Telephone etiquettes training
  • Handling irate customers training
  • Training of transferring supervisor calls to the appropriate supervisor
  • Written communication etiquettes

Process Trainers Certification, 2009
Successfully completed the certification of process trainers during my tenure at ARS Company Pvt. Ltd.

Computer Proficiency:

  • Ms PowerPoint
  • Ms Access
  • Ms Word
  • Ms Excel
  • Ms Outlook
  • Tally
  • Lotus Notes
  • SAP
  • Customer Service Ticketing Tool

References:

Stephen T. Hill
Operations Manager
ARS Company Pvt. Ltd.
4901 Walnut Avenue
Gibsonia, PA 15044
Cell No: 744-215-4578
Email-id: stephen.hill@abc.com

Phillip A. Markey
Team Lead
Excel BPO Service
1141 North Street
Gibsonia, PA 15044
Cell No: 744-215-1783
Email-id: phillip.m@abc.com

The customer service sample resume provided is written after conducting extensive research on the important points that need to be highlight in a resume for customer service jobs. Keep the resume neat and clean. Proof read the details you have mentioned in the resume. Make sure that you are mentioning all factual information and not including any false details.