sample resume

Customer-Complaint Service Supervisor Resume

Supervisors give employees general information about company's procedures and policies, in such way that the customer service staff can answer process billing inquiries, questions, and provide various forms of assistance for the customers. They also guide customer service representatives on how to work as a whole, with a focus on instructing them good habits which will increase the good reputation of the company. Sometimes, customer-complaint service supervisors work directly with customers, when representatives encounter difficult customers who need extra care.


The customer-complaint service supervisor must have solid knowledge of business and management principles, resource allocation and human resources. S/he also must have knowledge of administrative and clerical abilities in managing records and files, in word processing, transcription and stenography and designing forms.

Supervisors must have the ability to do accounting, must be able to motivate and direct the staff as they work, and must able to provide information effectively. They must also have exceptional communication skills, abilities to listen and understand information and to handle different types of people. They have to be capable to teach others and must have skills in learning comprehension.

Customer-complaint service supervisors must be capable to work with angry, unsatisfied customers and help them understand the store policies, and must fix their problems if possible in order to not lose the customer. Supervisors are expected to address the complaint of customers in the best way possible, and to act with calm and professionalism.

You can choose from the previously mentioned abilities and skills the ones that you possess and you can include them in your resume. Make sure that you highlight everything that recommends you for this position

Customer-Complaint Service Supervisor Resume Sample

Personal Details

Name: Paul Mitchell
Address: 39 Avenue, New York, USA, 11111
Home: (222) 555 5555
Cell: (222) 555 1234


Seeking a position as a Customer-Complaint Service Supervisor

Summary of Qualifications

  • Knowledge of business and management policies and procedures
  • Excellent communication and interpersonal skills
  • Exceptional leadership skills
  • Good with the public
  • Problem-solver and self-motivated
  • Ability to motivate and teach others
  • Reliable and dependable employee
  • Ready for immediate hire
Professional Experience

New York Hardware and Garden, New York, USA
Customer-Complaint Service Supervisor, 2002 - Present

Duties and Responsibilities:

  • Supervised the work of workers engaged in resolving customer complaints and problems related to billing, merchandise and service
  • Reviewed customer-complaint mail, and noted any changes
  • Developed follow-up contact with customers
  • Performed additional duties as assigned
New York Hardware and Garden, New York, USA
Customer-Complaint Clerk, 2000 - 2002

Duties and Responsibilities:

  • Interacted with customer who had complaints regarding the service received, bills or products
  • Referred the supervisor when there were irresolvable problems
  • Performed additional duties as assigned

Associate's Degree, General Education, 1999
New York Community College, New York, USA

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