sample resume

Customer Service Representative Supervisor Resume

Customer service supervisors have to monitor all the professional representatives in their daily performance in answering and addressing customer issues. Customer service representative supervisors have to make sure that the employees are properly qualified and have all the technical knowledge necessary to clarify customers' demands. They have to make sure that the department is complying with company regulations and policies.

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According to the customers' complaints, the customer service supervisor has to be able to recommend corrective ideas regarding the company's services and products. They also have to keep records of complaints and inquiries and process work data in statistics. They need to collaborate with other departments, including the accounting and the marketing department. The resume of a customer service supervisor needs to underline the necessary qualities for effectively managing a company's department, and the competencies that recommend the candidate for the position.

Customer Service Representative Supervisor Resume Sample

Personal Details

Name: Hank Boyle
Birth date: 16.05.1970
Address and Contact Details: 201 Folsom Drive, 241 Ralph McGill Boulevard NE, Atlanta, GA 30308, (203) 972-5000
Nationality: American
Marital Status: Not married
Driver's license: Yes

Introduction:

My achievements in the position of customer service representative are sufficiently significant in qualifying me for the position of customer service representative supervisor. I have gained extensive experience in addressing customer related issues and have establishes solid customer relations during the years and I have sufficient insight in the work environment and responsibilities in order to be able to manage the team of customer service representatives of your company.

Objective:

My objective is to be promoted from the position of customer services in the position of supervisor and use my competencies and ideas to help improve the department's activity and the company's profitability and public image.

Summary:

Customer relations professional, with extensive experience in the field, applying for the position of customer service representative supervisor in order to better use and develop my qualifications.

Skills/Competencies:

Verbal and written communication skills, negotiation and interpersonal skills, leadership skills, professionalism, creativity and efficiency.

Computer knowledge: basic computer literacy

Work Experience:

Customer service representative, 1992-2010
HRG North America

Responsibilities:

In charge of addressing customers' complaints and requests and effectively communicate the necessary information to customers.

I contributed to the improvement of the company's services and products through insightful notes and analysis of the customers' enquiries.

I have established positive customer contacts and contributed to the company's public image.

Education and Training:

Master's in Business Administration, Atlanta University

Bachelor's Degree in Business Administration, Atlanta University

Achievements:

Using my skills and my competencies, I have participated in creating better customer services and meeting customer needs, with creative ideas that have materialized in my working experience.

Areas of interest: business, administration, management, social networking

References:

Mrs. Dana David,
Department of Human Resource,
HRG North America

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