sample resume

Customer Service Supervisor Resume

Customer service supervisors are responsible for developing motivational plans and trainings employees and supervising the forefront customer service representatives.

Customer service supervisors have to plan, coordinate and assess various tasks to customer service representatives; they gather and resolve complains to make sure that the resolutions are respected and they make sure the representatives respect the policies. These specialists also train the employees and complete the documents of the new employees; they also educate future customer service associates and inspire the customer service representatives.

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Start your customer service supervisor resume with your contact information (full name, address and telephone number). After this, add a short introduction where you state what this position means to you and how dedicated you are. The next thing you can add is the objective. The objective has to state what position you are looking for and what skills and qualifications you have for the job. In the next section, you can add your skills. Mention some general skills as well as some skills, which you have gained in your experience as a customer service supervisor like ability to work well under pressure or deep knowledge in computer programs and applications.

The next section of your customer service supervisor resume has to be about your professional work experience. This section has to run chronological from your last to your current position. Present what your duties and tasks were in every position, like coordinated and supervised the activities and tasks of customer service representatives or completed the documentation of the new employees. Your last section has to focus on your education. Again, you have to add education from the last training or qualification. Highlight anything you feel that is relevant to your application as a customer service supervisor such as degrees or courses.

Customer service supervisors need to possess exceptional leadership skills because one of their most important duties is assessing and coordinating the tasks of customer service representatives.

Customer Service Supervisor Resume Sample

Contact Information
Name: David Anderson
Address: 673 Pike Street
E-mail: david.anderson@example.com
Marital Status: Married
Birth date: 30.12.1981

Introduction

From my experience, I can state that customer service supervisors are responsible for developing motivational plans and trainings the employees and supervising the forefront customer service representatives.

Objective

Seeking a challenging and rewarding customer service supervisor position that utilizes excellent communication and organizational skills that I have obtained through my experience and education.

Summary

Trained and experience customer service supervisor with excellent communication and interpersonal skills, who provides quality service on a daily basis; with deep knowledge in customer service management

Skills and qualifications

  • Excellent negotiation skills
  • Great people skills used to develop good rapport with employees and management
  • Good leadership skills and ability to motivate people
  • Proficiency in using Windows programs and applications
  • Excellent oral and written communication skills

Experience

Customer Service Supervisor, Time Warner Cable, New York, NY, 2005-present
Duties and responsibilities

  • Coordinated customer service representatives to deliver front line customer service
  • Implemented improvement processes in order to develop efficient operations
  • Provided customer feedback and communicated new concepts and response to customer problems
  • Coordinated staff meetings and monitored the performance of the departmental staff

Customer Service Supervisor, Honeywell, Atlanta, GA, 2001-2005
Duties and responsibilities

  • Coordinated tasks to customer service representatives in order to respect the requirements of clients
  • Provided reports regarding the daily activities of the staff
  • Gathered and resolved complains and issues of customers
  • Verified if the procedures are being respected by the customer service representative

Education

Master's Degree in Business, Stanford University
Bachelor's Degree in Business, Stanford University

Achievements and affiliations
Member of the International Customer Service Association since 2003

Areas of interest
Customer Service

References
References available upon request

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