sample resume

Gate Service Supervisor Resume

A gate service supervisor has the duty to supervise and direct the activities of workers who are in charge of admitting departing passengers to airplanes and to assist passengers at the terminal exit of commercial airlines. The gate service supervisors' job duties also include reviewing flight schedules, information received from staff, passenger manifests, ensuring that the staff meets the requirements, which provide passenger embarking and disembarking.

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Also, they have the duty to assign personnel accordingly, to supervise workers that are engaged in providing services to passengers and ensure that their tasks are performed correctly and courteously. They also coordinate, explain, and demonstrate updated work procedures and practices in order to obtain efficient usage of human resources, and evaluate the work performance of staff and prepare recommendations for dismissal, promotion, transfer or retention. They have the responsibility to prepare everyday staff and activity reports.

Job Requirements

Gate service supervisors must have solid knowledge and experience as airline employees, and the ability to provide good customer service while at the same time following some standards. Also, Gate service supervisors must have excellent communication skills.

If you are writing a resume for the position of a gate service supervisor, you should add that you are service oriented, self-motivated, and that you have exceptional communication skills; you should add any other skills and abilities you possess and which are relevant for the job. As for work experience, make sure you mention all the tasks you performed at your previous jobs in order to show the employer what you can do for him, and that you are the ideal candidate for the job.

Gate Service Supervisor Resume Sample

Personal Details
Name: David Degraw
Address: 140 Avenue, Chicago, Illinois, USA, 55555
E-mail: ddegraw@example.com
Home: (333) 444 5555
Cell: (333) 111 1234

Objective

Seeking a position as Gate Service Supervisor
Summary of Qualifications

  • Over six years of experience working in an Airline establishment
  • Excellent communication skills
  • Service-oriented and self-motivated
  • Uncommon ability to establish efficient work related relationships with other employees
  • Experienced and trained airline employee
  • Trustworthy employee

Professional Experience

Could Ten Airlines, Chicago, USA
Gate Service Supervisor, 2002 - Present

Duties and Responsibilities:

  • Supervised the staff engaged in admitting departing passengers to the airplane
  • Assisted passengers to disembark at the terminal exit
  • Reviewed flight schedules and passenger manifestations
  • Reviewed information received from personnel to determine staffing demands
  • Resolved customer complaints and provided information to customers about procedures and policies
  • Guided workers in handling complex or difficult problems, such as disputes or escalated complaints
  • Implemented department and corporate procedures, policies, and service standards according to the management directives
  • Performed additional duties as assigned

Cloud Ten Airlines, Chicago, USA
Gate Agent, 2000 - 2002

Duties and Responsibilities:

  • Assisted passengers and checked flight tickets at the entrance gate
  • Assisted passenger with boarding and disembarking a commercial plane
  • Verified names on customer manifest, flight schedules and seating charts
  • Helped elderly and families with children to board or disembark
  • Announced flight information or potential changes using the public-address system
  • Performed additional duties as assigned

Education

Associate's Degree, General Education, 1999
Chicago Community College, Illinois, USA
Accolades and Involvements
American Association of Airline Professionals

References
Available upon request

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