sample resume

Eligibility Worker Resume

An eligibility worker works under supervision and applies procedures and regulations to determine eligibility for referrals for social services and public assistance programs and performs additional duties when needed.


The duties of an eligibility worker include

  1. Interviewing people about different socioeconomic backgrounds using various standard interview and interaction methods to determine eligibility for public programs;
  2. Assisting applicants in order to complete applications and declarations regarding eligibility;
  3. Determining program eligibility following regulations;
  4. Keeping computerized records with the amount of aid authorized, and deductions from earnings;
  5. Maintaining case files and preparing documentation to begin or modify public assistance;
  6. Providing information to the community and making referrals to protective services.

Eligibility workers must possess the necessary educational qualification that provides the needed knowledge and abilities to perform this job successfully. If you want to follow a career as an eligibility worker, you must have knowledge of the procedures and regulations used in handling eligibility determination and approving of aid, interviewing methods and techniques, effective methods for dealing with people from different socioeconomic backgrounds, including uncooperative or hostile clients, knowledge of social service organizations, case managements methods and record maintenance and review.

The abilities required refer to reading and understanding complex regulations, the ability to apply and explain procedures and regulations, the ability to work on a personal computer with different applications. Other abilities include good interviewing techniques, ability to make arithmetic computations, good communication skills, both oral and verbal, and the ability to maintain effective relationships with clients and other employees, and also the ability to maintain confidentially, make quick solving-problem decisions, and maintain a good organization. Some employers request a valid driver's license and bilingual skills if possible.

If you want to write a resume for the position of an eligibility worker, you should add all the skills and knowledge that you possess in this field to better present yourself in front of the employer.

Eligibility Worker Resume Sample

Personal Details
Name: Vivian Drew
Address: 8th Summer Street, New Jersey, USA
Phone: (555) 555 2324


Seeking a position as an Eligibility Worker

Summary of Qualifications

  • Over six years of experience
  • Exceptional written and verbal communication skills
  • Excellent interviewing techniques and skills
  • Knowledge of complex procedures and regulations
  • Ability to apply and explain complex procedures and regulations
  • Ability to use a computer and Windows applications
  • Ability to make arithmetic computations
  • Ability to maintain effective work relationships with other fellow employees
  • Reliable and dependable employee
  • Ready for immediate employment

Professional Experience

Human Resources Services for New York, USA
Eligibility Worker, 2003-Present

Duties and Responsibilities:

  • Determined the eligibility of applications for public service programs
  • Processed paperwork and entered data into a computer based eligibility system
  • Interviewed individuals by visiting them in their homes in order to verify the information needed to process their requests

Human Resources Services for New York, USA
Assistant Eligibility Worker, 2000-2003

Duties and Responsibilities:

  • Assisted the eligibility worker
  • Researched questionable information given by applicants
  • Reported fraudulent cases
  • Prepared documents needed to start or modify public assistance


Bachelor's Degree, Social Work, 1999
New York University, New York, USA

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